Terms & Conditions of Booking

Payment is required at the time of booking. Advice sessions cannot be reserved without payment.

You have a right to cancel your booking within 14 days of placing it, under The Consumer Rights Act 2015. If you wish to cancel a booking, please email clair@plainsailing.online with your order number. A full refund will be processed within 48 hours. Please note that cancellations cannot be made within 24 hours of the session starting, unless in exceptional circumstances.

If you wish to change a booking to a different date or time, please email clair@plainsailing.online to request the alternatives available. Please note that changes cannot be made within 24 hours of the session starting unless in exceptional circumstances.

All bookings are accepted subject to availability. If I am unable to fulfil your booking, I will advise by email no less than 48 hours before the session is due to start.

If you have any questions, please email clair@plainsailing.online or call 07930 977002.